CAN I USE ALL MY POINTS IN ONE TRANSACTION?
Unfortunately, no. You can only redeem points for one reward at a time. For example, you can't combine a $10 reward with 10% reward code, etc.
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Loyalty & Rewards
WHEN DO POINTS EXPIRE?
365 days from the day of the last qualifying purchase.
I MADE A PURCHASE, HOW LONG DOES IT TAKE FOR POINTS TO SHOW UP?
It takes 10 days after a purchase is made from points to move from pending to active.
HOW COME I DIDN'T GET ANY POINTS FOR MY BIRTHDAY?
Please be advised that there is a 30-day blackout window. This means that if you add in your birthday within 30 days of your actual birth date, points won't be added until next year (to prevent point abuse).
ARE THERE ANY DISCOUNTS AVAILABLE?
Here are the available discounts that we have:. If you have any additional questions, please don't hesitate to email: [email protected].
I CLAIMED A REWARD THAT I DO NOT WANT TO USE, CAN I CANCEL IT TO GET MY POINTS BACK?
coupons redeemed using loyalty points expire within 30 days. If you redeem a coupon and it expires, we will not add the points back to your account and the points will be lost.
I HAVE TWO ACCOUNTS WITH YOU, CAN I MERGE ALL OF MY POINTS INTO ONE ACCOUNT?
Please email [email protected], for us to merge your two accounts together. You will just need to provide us with the emails of both accounts and inform us on which one that you would like to use as your primary account.
Does my VIP Stats Expire?
If you are promoted to a higher VIP status, you will retain that status for at least 12 months. To retain that status after 12 months, you must meet spend requirements, otherwise you will be demoted to a lower status.
I have more than one reward or discount code. Can I use multiple for the same order?
You can only use one reward at a time. Rewards can be used in conjunction with products that are already discounted (eg. bundles or Outlet items) but not with other discount codes.
Can I use all my rewards at once?
No, you can only redeem one reward voucher at a time.