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ALPAKA

<p><br></p><div style=" text-decoration: none;"><p>coupons redeemed using loyalty points expire within 30 days. If you redeem a coupon and it expires, we will not add the points back to your account and the points will be lost.</p></div>

coupons redeemed using loyalty points expire within 30 days. If you redeem a coupon and it expires, we will not add the points back to your account and the points will be lost.

I CLAIMED A REWARD THAT I DO NOT WANT TO USE, CAN I CANCEL IT TO GET MY POINTS BACK?

Loyalty & Rewards

Where can I find my tracking number?

How long does it take to ship my order?

Why was I charged VAT?

How do I cancel/change my order or shipping address?

What does my order status mean?

I did not receive my order.

Do you ship internationally?

I have not received my package yet and it is past the estimated shipping date.

What does the shipping insurance cover?

Tracking status unknown / no status

Shipping

CAN I USE ALL MY POINTS IN ONE TRANSACTION?

WHEN DO POINTS EXPIRE?

I MADE A PURCHASE, HOW LONG DOES IT TAKE FOR POINTS TO SHOW UP?

HOW COME I DIDN'T GET ANY POINTS FOR MY BIRTHDAY?

ARE THERE ANY DISCOUNTS AVAILABLE?

I HAVE TWO ACCOUNTS WITH YOU, CAN I MERGE ALL OF MY POINTS INTO ONE ACCOUNT?

Does my VIP Stats Expire?

I have more than one reward or discount code. Can I use multiple for the same order?

Can I use all my rewards at once?

What are the differences between your various materials?

How do I clean my bag?

Products

HOW DO I PLACE MY ORDER?

WHERE DO I ENTER MY COUPON CODE?

WHY WAS I CHARGED IMMEDIATELY FOR A PRE-ORDER / BACK-ORDER?

WHY DOES MY AFTERPAY NOT WORK?

PAY PAL HAS CHARGED ME BUT I HAVE NOT RECEIVED A CONFIRMATION EMAIL YET?

Payments

WHAT IS YOUR WARRANTY POLICY?

Quality/ warranty issues

Warranty

How do I return/exchange my product?

I have two separate orders. Can I return them together?

Can I return an item without the tag on it?

My package has been returned but I have yet to receive my money back yet.

Return & Exchange

HOW CAN I KEEP UP WITH THE ALPAKA COMUNITY?

HOW DO I SIGN UP FOR THE ALPAKA NEWSLETTER?

ALPAKA Community

Pricing

Sale

Can you modify products purchased from your store?

Can I add a clip or shoulder strap to the ARK Bifold Passport Wallet?

I CLAIMED A REWARD THAT I DO NOT WANT TO USE, CAN I CANCEL IT TO GET MY POINTS BACK?Updated a month ago