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ALPAKA

<h1 dir="ltr" id="isPasted">FAQ (Website)&#xA0;</h1>How long does the flash sale last? It starts on 4th July 2025 (12.01am PDT) and ends on 6th July 2025 (11:59pm PDT)Is this sale available on the ALPAKA app? It sure is!&#xA0;Can items purchased during this promotion be returned? Yes, our normal return policy remains in effect. Refer to our policy&#xA0;<a href="https://alpakagear.com/pages/returns" style="text-decoration: none;">here</a>.&#xA0; Can I use other discount codes during this promotion? Other promo/discount codes are not valid during this promotion.*Promo/ discount codes are valid on non-sale items Can I use my loyalty reward discount during this sale?Yes. Loyalty reward discount will work during this sale. <ul id="isPasted"><li dir="ltr" style=" text-decoration: none;">All products are 20%&#x2013;35% OFF / Up to 35% OFF*</li></ul>&#xA0; &#xA0; &#xA0; &#xA0; &#xA0;&#xA0;*excluding outlet and pre-order items.&#xA0; <ul><li dir="ltr" style=" text-decoration: none;">No discount code necessary, product prices reduced directly on website &amp; app&#xA0;</li></ul>

How long does the flash sale last?It starts on 4th July 2025 (12.01am PDT) and ends on 6th July 2025 (11:59pm PDT). Is this sale available on the ALPAKA app?It sure is!. Can items purchased during this promotion be returned?Yes, our normal return pol

Mid Year Sale 2025

Sale

Where can I find my tracking number?

How long does it take to ship my order?

Why was I charged VAT?

How do I cancel/change my order or shipping address?

What does my order status mean?

I did not receive my order.

Do you ship internationally?

I have not received my package yet and it is past the estimated shipping date.

What does the shipping insurance cover?

Tracking status unknown / no status

Shipping

CAN I USE ALL MY POINTS IN ONE TRANSACTION?

WHEN DO POINTS EXPIRE?

I MADE A PURCHASE, HOW LONG DOES IT TAKE FOR POINTS TO SHOW UP?

HOW COME I DIDN'T GET ANY POINTS FOR MY BIRTHDAY?

ARE THERE ANY DISCOUNTS AVAILABLE?

I CLAIMED A REWARD THAT I DO NOT WANT TO USE, CAN I CANCEL IT TO GET MY POINTS BACK?

I HAVE TWO ACCOUNTS WITH YOU, CAN I MERGE ALL OF MY POINTS INTO ONE ACCOUNT?

Does my VIP Stats Expire?

I have more than one reward or discount code. Can I use multiple for the same order?

Can I use all my rewards at once?

Loyalty & Rewards

What are the differences between your various materials?

How do I clean my bag?

Products

HOW DO I PLACE MY ORDER?

WHERE DO I ENTER MY COUPON CODE?

WHY WAS I CHARGED IMMEDIATELY FOR A PRE-ORDER / BACK-ORDER?

WHY DOES MY AFTERPAY NOT WORK?

PAY PAL HAS CHARGED ME BUT I HAVE NOT RECEIVED A CONFIRMATION EMAIL YET?

Payments

WHAT IS YOUR WARRANTY POLICY?

Quality/ warranty issues

Warranty

How do I return/exchange my product?

I have two separate orders. Can I return them together?

Can I return an item without the tag on it?

My package has been returned but I have yet to receive my money back yet.

Return & Exchange

HOW CAN I KEEP UP WITH THE ALPAKA COMUNITY?

HOW DO I SIGN UP FOR THE ALPAKA NEWSLETTER?

ALPAKA Community

DO YOU GRANT RETROACTIVE DISCOUNTS ON SALE ITEMS?

Pricing

Can you modify products purchased from your store?

Can I add a clip or shoulder strap to the ARK Bifold Passport Wallet?

FAQ (Website) 

Mid Year Sale 2025Updated 3 hours ago

FAQ (Website)