How long does the flash sale last?It starts on 4th July 2025 (12.01am PDT) and ends on 6th July 2025 (11:59pm PDT). Is this sale available on the ALPAKA app?It sure is!. Can items purchased during this promotion be returned?Yes, our normal return pol

<h1 dir="ltr" id="isPasted">FAQ (Website)&#xA0;</h1>How long does the flash sale last? It starts on 4th July 2025 (12.01am PDT) and ends on 6th July 2025 (11:59pm PDT)Is this sale available on the ALPAKA app? It sure is!&#xA0;Can items purchased during this promotion be returned? Yes, our normal return policy remains in effect. Refer to our policy&#xA0;<a href="https://alpakagear.com/pages/returns" style="text-decoration: none;">here</a>.&#xA0; Can I use other discount codes during this promotion? Other promo/discount codes are not valid during this promotion.*Promo/ discount codes are valid on non-sale items Can I use my loyalty reward discount during this sale?Yes. Loyalty reward discount will work during this sale. <ul id="isPasted"><li dir="ltr" style=" text-decoration: none;">All products are 20%&#x2013;35% OFF / Up to 35% OFF*</li></ul>&#xA0; &#xA0; &#xA0; &#xA0; &#xA0;&#xA0;*excluding outlet and pre-order items.&#xA0; <ul><li dir="ltr" style=" text-decoration: none;">No discount code necessary, product prices reduced directly on website &amp; app&#xA0;</li></ul>

Mid Year Sale 2025

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ALPAKA

Sale

Where can I find my tracking number?

How long does it take to ship my order?

Why was I charged VAT?

How do I cancel/change my order or shipping address?

What does my order status mean?

I did not receive my order.

Do you ship internationally?

I have not received my package yet and it is past the estimated shipping date.

What does the shipping insurance cover?

Tracking status unknown / no status

Shipping

CAN I USE ALL MY POINTS IN ONE TRANSACTION?

WHEN DO POINTS EXPIRE?

I MADE A PURCHASE, HOW LONG DOES IT TAKE FOR POINTS TO SHOW UP?

HOW COME I DIDN'T GET ANY POINTS FOR MY BIRTHDAY?

ARE THERE ANY DISCOUNTS AVAILABLE?

I CLAIMED A REWARD THAT I DO NOT WANT TO USE, CAN I CANCEL IT TO GET MY POINTS BACK?

I HAVE TWO ACCOUNTS WITH YOU, CAN I MERGE ALL OF MY POINTS INTO ONE ACCOUNT?

Does my VIP Stats Expire?

I have more than one reward or discount code. Can I use multiple for the same order?

Can I use all my rewards at once?

Loyalty & Rewards

What are the differences between your various materials?

How do I clean my bag?

Products

HOW DO I PLACE MY ORDER?

WHERE DO I ENTER MY COUPON CODE?

WHY WAS I CHARGED IMMEDIATELY FOR A PRE-ORDER / BACK-ORDER?

WHY DOES MY AFTERPAY NOT WORK?

PAY PAL HAS CHARGED ME BUT I HAVE NOT RECEIVED A CONFIRMATION EMAIL YET?

Payments

WHAT IS YOUR WARRANTY POLICY?

Quality/ warranty issues

Warranty

How do I return/exchange my product?

I have two separate orders. Can I return them together?

Can I return an item without the tag on it?

My package has been returned but I have yet to receive my money back yet.

Return & Exchange

HOW CAN I KEEP UP WITH THE ALPAKA COMUNITY?

HOW DO I SIGN UP FOR THE ALPAKA NEWSLETTER?

ALPAKA Community

DO YOU GRANT RETROACTIVE DISCOUNTS ON SALE ITEMS?

Pricing

Can you modify products purchased from your store?

Can I add a clip or shoulder strap to the ARK Bifold Passport Wallet?