At ALPAKA, our mission is to create everyday functional products that last and are eco-friendly. We're committed to using recycled and upcycled materials and we partner with suppliers who share our passion for sustainability. Our main fabrics that we

At ALPAKA, our mission is to create everyday functional products that last and are eco-friendly. We&apos;re committed to using recycled and upcycled materials and we partner with suppliers who share our passion for sustainability.Our main fabrics that we use are: Axoflux, X-Pac, ECOPAK, Hardwearing fabrics and recycled nylon.To get more information about our materials please click on this <a href="https://alpakagear.com/pages/materials" rel="noopener noreferrer" target="_blank">link</a>. This will provide in-depth information about what the fabrics are made of, what they look like, the main differences, how much they weigh, etc.

What are the differences between your various materials?

To take care of your bag, you can gently wipe it with a damp cloth to remove any dirt or stains. We recommend that you avoid machine washing and using any harsh chemicals or abrasive cleaners to ensure the longevity of your bag. You can click on this

To take care of your bag, you can gently wipe it with a damp cloth to remove any dirt or stains. We recommend that you avoid machine washing and using any harsh chemicals or abrasive cleaners to ensure the longevity of your bag.You can click on this <a href="https://alpakagear.com/blogs/news/how-to-clean-your-pack#:~:text=Sponge%20and%20brush%20the%20exterior,not%20in%20the%20direct%20sun" rel="noopener noreferrer" target="_blank">link</a> for step-by-step instructions on how to properly clean your bag to keep them fresh and looking brand new.

How do I clean my bag?

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ALPAKA

Products

Where can I find my tracking number?

How long does it take to ship my order?

Why was I charged VAT?

How do I cancel/change my order or shipping address?

What does my order status mean?

I did not receive my order.

Do you ship internationally?

I have not received my package yet and it is past the estimated shipping date.

What does the shipping insurance cover?

Shipping

CAN I USE ALL MY POINTS IN ONE TRANSACTION?

WHEN DO POINTS EXPIRE?

I MADE A PURCHASE, HOW LONG DOES IT TAKE FOR POINTS TO SHOW UP?

IS THERE A MINIMUM SPEND TO BE ABLE TO USE '$' OFF VOUCHERS

HOW COME I DIDN'T GET ANY POINTS FOR MY BIRTHDAY?

ARE THERE ANY DISCOUNTS AVAILABLE?

I CLAIMED A REWARD THAT I DO NOT WANT TO USE, CAN I CANCEL IT TO GET MY POINTS BACK?

I HAVE TWO ACCOUNTS WITH YOU, CAN I MERGE ALL OF MY POINTS INTO ONE ACCOUNT?

Loyalty & Rewards

HOW DO I PLACE MY ORDER?

WHERE DO I ENTER MY COUPON CODE?

WHY WAS I CHARGED IMMEDIATELY FOR A PRE-ORDER / BACK-ORDER?

WHY DOES MY AFTERPAY NOT WORK?

PAY PAL HAS CHARGED ME BUT I HAVE NOT RECEIVED A CONFIRMATION EMAIL YET?

Payments

WHAT IS YOUR WARRANTY POLICY?

Warranty

How do I return/exchange my product?

I have two separate orders. Can I return them together?

Can I return an item without the tag on it?

My package has been returned but I have yet to receive my money back yet.

Return & Exchange

HOW CAN I KEEP UP WITH THE ALPAKA COMUNITY?

HOW DO I SIGN UP FOR THE ALPAKA NEWSLETTER?

ALPAKA Community

DO YOU GRANT RETROACTIVE DISCOUNTS ON SALE ITEMS?

Pricing

Can you modify products purchased from your store?

Can I add a clip or shoulder strap to the ARK Bifold Passport Wallet?