Why was I charged VAT?Updated a year ago

Some countries may impose additional taxes or duties (i.e. VAT) on imports received from Hong Kong. You are responsible for any such extra taxes or fees your government applies to get the package delivered. ALPAKA will do the best we can to provide the best international shipping experience possible, but much of the process is out of our control, and is in the control of your countries' officials and mail systems.

If a package remains unclaimed, it will be returned to Hong Kong. We are not able to refund the shipping charge in this case. The time a country holds a package in customs varies, and we do not have means of contacting these offices.

UK orders will have VAT pre-paid.