I have not received my package yet and it is past the estimated shipping date.Updated a year ago

We are sorry to hear that. While we do our best to ensure your package is delivered to you as fast as possible, once we have sent your package for shipping, the delivery time is no longer in our control and is dependent on the carrier in charge of your package. All shipping information we have are based on the information the carrier company provides to us therefore, we do not have any additional information beyond what they already have.

Please contact the carrier in charge of your package about the status of your delivery. You can find the carrier in charge of your delivery using the tracking number provided when your shipment was fulfilled. You can also visit our tracking page here and enter your tracking number to find your carrier.

Alternatively, you can contact [email protected] and our customer support will do their best to see if there is any way we can help from our end.