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ALPAKA

<p>We ship internationally across the world. However, there are some countries that we currently do not ship to:</p><ul><li>Belarus</li><li>British Indian Ocean Territory</li><li>China</li><li>Christmas Island</li><li>Cocos (Keeling) Island</li><li>Iraq</li><li>Israel</li><li>Morocco</li><li>North Macedonia</li><li>Qatar</li><li>Russia</li><li>Serbia</li><li>Ukraine</li><li>Yemen</li></ul><p>For Hong Kong, India and Thailand, please visit our official retailers to purchase your ALPAKA products.</p><ul><li>Hong Kong: <a href="https://www.productpro.com.hk/collections/alpaka" id="isPasted">https://www.productpro.com.hk/collections/alpaka</a></li><li>India:&#xA0;<a href="https://www.modernquests.com/collections/alpaka" id="isPasted">https://www.modernquests.com/collections/alpaka</a></li><li>Thailand:&#xA0;<a href="https://alpakagear.in.th/" id="isPasted">https://alpakagear.in.th/</a></li></ul>

We ship internationally across the world. However, there are some countries that we currently do not ship to:. For Hong Kong, India and Thailand, please visit our official retailers to purchase your ALPAKA products.

Do you ship internationally?

Shipping

Where can I find my tracking number?

How long does it take to ship my order?

Why was I charged VAT?

How do I cancel/change my order or shipping address?

What does my order status mean?

I did not receive my order.

I have not received my package yet and it is past the estimated shipping date.

What does the shipping insurance cover?

CAN I USE ALL MY POINTS IN ONE TRANSACTION?

WHEN DO POINTS EXPIRE?

I MADE A PURCHASE, HOW LONG DOES IT TAKE FOR POINTS TO SHOW UP?

IS THERE A MINIMUM SPEND TO BE ABLE TO USE '$' OFF VOUCHERS

HOW COME I DIDN'T GET ANY POINTS FOR MY BIRTHDAY?

ARE THERE ANY DISCOUNTS AVAILABLE?

I CLAIMED A REWARD THAT I DO NOT WANT TO USE, CAN I CANCEL IT TO GET MY POINTS BACK?

I HAVE TWO ACCOUNTS WITH YOU, CAN I MERGE ALL OF MY POINTS INTO ONE ACCOUNT?

Loyalty & Rewards

What are the differences between your various materials?

How do I clean my bag?

Products

HOW DO I PLACE MY ORDER?

WHERE DO I ENTER MY COUPON CODE?

WHY WAS I CHARGED IMMEDIATELY FOR A PRE-ORDER / BACK-ORDER?

WHY DOES MY AFTERPAY NOT WORK?

PAY PAL HAS CHARGED ME BUT I HAVE NOT RECEIVED A CONFIRMATION EMAIL YET?

Payments

WHAT IS YOUR WARRANTY POLICY?

Warranty

How do I return/exchange my product?

I have two separate orders. Can I return them together?

Can I return an item without the tag on it?

My package has been returned but I have yet to receive my money back yet.

Return & Exchange

HOW CAN I KEEP UP WITH THE ALPAKA COMUNITY?

HOW DO I SIGN UP FOR THE ALPAKA NEWSLETTER?

ALPAKA Community

DO YOU GRANT RETROACTIVE DISCOUNTS ON SALE ITEMS?

Pricing

Can you modify products purchased from your store?

Can I add a clip or shoulder strap to the ARK Bifold Passport Wallet?

Do you ship internationally?Updated 7 months ago