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ALPAKA

We ship internationally across the world. However, there are some countries that we currently do not ship to:<ul><li>Bangladesh</li><li>Belarus</li><li>British Indian Ocean Territory</li><li>China</li><li>Christmas Island</li><li>Cocos (Keeling) Island</li><li>Egypt</li><li>Iraq</li><li>Israel</li><li>Kosovo</li><li>Morocco</li><li>North Macedonia</li><li>Russia</li><li>Serbia</li><li>Ukraine</li><li>Vietnam</li><li>Yemen</li></ul>For the countries below, please visit our official retailers to purchase your ALPAKA products.<ul><li><a href="https://www.productpro.com.hk/collections/alpaka" title="https://www.productpro.com.hk/collections/alpaka" target="_blank">Hong Kong</a></li><li><a href="https://www.modernquests.com/collections/alpaka" title="https://www.modernquests.com/collections/alpaka" target="_blank">India</a></li><li><a href="https://www.ilovetogo.com/shop/Alpaka" title="https://www.ilovetogo.com/shop/Alpaka" target="_blank">Thailand #1</a> | <a href="https://shopee.co.th/lubek.th" title="https://shopee.co.th/lubek.th" target="_blank">Thailand #2</a></li><li><a href="https://alpakagear.jp/" title="https://alpakagear.jp/" target="_blank">Japan</a></li><li><a href="https://alpaka.tw/" title="https://alpaka.tw/" target="_blank">Taiwan</a></li></ul>

We ship internationally across the world. However, there are some countries that we currently do not ship to:. For the countries below, please visit our official retailers to purchase your ALPAKA products.

Do you ship internationally?

Shipping

Where can I find my tracking number?

How long does it take to ship my order?

Why was I charged VAT?

How do I cancel/change my order or shipping address?

What does my order status mean?

I did not receive my order.

I have not received my package yet and it is past the estimated shipping date.

What does the shipping insurance cover?

Tracking status unknown / no status

CAN I USE ALL MY POINTS IN ONE TRANSACTION?

WHEN DO POINTS EXPIRE?

I MADE A PURCHASE, HOW LONG DOES IT TAKE FOR POINTS TO SHOW UP?

HOW COME I DIDN'T GET ANY POINTS FOR MY BIRTHDAY?

ARE THERE ANY DISCOUNTS AVAILABLE?

I CLAIMED A REWARD THAT I DO NOT WANT TO USE, CAN I CANCEL IT TO GET MY POINTS BACK?

I HAVE TWO ACCOUNTS WITH YOU, CAN I MERGE ALL OF MY POINTS INTO ONE ACCOUNT?

Does my VIP Stats Expire?

I have more than one reward or discount code. Can I use multiple for the same order?

Can I use all my rewards at once?

Loyalty & Rewards

What are the differences between your various materials?

How do I clean my bag?

Products

HOW DO I PLACE MY ORDER?

WHERE DO I ENTER MY COUPON CODE?

WHY WAS I CHARGED IMMEDIATELY FOR A PRE-ORDER / BACK-ORDER?

WHY DOES MY AFTERPAY NOT WORK?

PAY PAL HAS CHARGED ME BUT I HAVE NOT RECEIVED A CONFIRMATION EMAIL YET?

Payments

WHAT IS YOUR WARRANTY POLICY?

Quality/ warranty issues

Warranty

How do I return/exchange my product?

I have two separate orders. Can I return them together?

Can I return an item without the tag on it?

My package has been returned but I have yet to receive my money back yet.

Return & Exchange

HOW CAN I KEEP UP WITH THE ALPAKA COMUNITY?

HOW DO I SIGN UP FOR THE ALPAKA NEWSLETTER?

ALPAKA Community

Pricing

Sale

Can you modify products purchased from your store?

Can I add a clip or shoulder strap to the ARK Bifold Passport Wallet?

Singapore Official Resellers

Malaysia Official Resellers

Do you ship internationally?Updated 10 days ago