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ALPAKA

Here are the available discounts that we have:<ul><li>10% discount - If you sign up to our newsletter at the bottom of our website.</li><li>15% discount - When you download our app and accept notifications. (The discount code will be sent via push notifications after you&apos;ve downloaded the app)</li><li>Exclusive discounts&#xA0;for students, teachers, military, responders and medical staff. You can click on this <a href="https://alpakagear.com/pages/exclusive-discounts" rel="noopener noreferrer" target="_blank">link</a> for more information on how to get these discount codes.</li></ul>If you have any additional questions, please don&apos;t hesitate to email: hello@alpakagear.com.

Here are the available discounts that we have:. If you have any additional questions, please don't hesitate to email: hello@alpakagear.com.

ARE THERE ANY DISCOUNTS AVAILABLE?

Loyalty & Rewards

Where can I find my tracking number?

How long does it take to ship my order?

Why was I charged VAT?

How do I cancel/change my order or shipping address?

What does my order status mean?

I did not receive my order.

Do you ship internationally?

I have not received my package yet and it is past the estimated shipping date.

What does the shipping insurance cover?

Shipping

CAN I USE ALL MY POINTS IN ONE TRANSACTION?

WHEN DO POINTS EXPIRE?

I MADE A PURCHASE, HOW LONG DOES IT TAKE FOR POINTS TO SHOW UP?

IS THERE A MINIMUM SPEND TO BE ABLE TO USE '$' OFF VOUCHERS

HOW COME I DIDN'T GET ANY POINTS FOR MY BIRTHDAY?

I CLAIMED A REWARD THAT I DO NOT WANT TO USE, CAN I CANCEL IT TO GET MY POINTS BACK?

I HAVE TWO ACCOUNTS WITH YOU, CAN I MERGE ALL OF MY POINTS INTO ONE ACCOUNT?

What are the differences between your various materials?

How do I clean my bag?

Products

HOW DO I PLACE MY ORDER?

WHERE DO I ENTER MY COUPON CODE?

WHY WAS I CHARGED IMMEDIATELY FOR A PRE-ORDER / BACK-ORDER?

WHY DOES MY AFTERPAY NOT WORK?

PAY PAL HAS CHARGED ME BUT I HAVE NOT RECEIVED A CONFIRMATION EMAIL YET?

Payments

WHAT IS YOUR WARRANTY POLICY?

Warranty

How do I return/exchange my product?

I have two separate orders. Can I return them together?

Can I return an item without the tag on it?

My package has been returned but I have yet to receive my money back yet.

Return & Exchange

HOW CAN I KEEP UP WITH THE ALPAKA COMUNITY?

HOW DO I SIGN UP FOR THE ALPAKA NEWSLETTER?

ALPAKA Community

DO YOU GRANT RETROACTIVE DISCOUNTS ON SALE ITEMS?

Pricing

Can you modify products purchased from your store?

Can I add a clip or shoulder strap to the ARK Bifold Passport Wallet?

ARE THERE ANY DISCOUNTS AVAILABLE?Updated a year ago